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POLICY

 

At ANCE we work with our clients in mind, paying close attention to their demands, complaints, suggestions, and accolades as valuable input for improving our services. We appreciate all comments, to which we reply promptly.

Complaint: Expressed dissatisfaction or discontent by a third-party customer or other interested parties towards the organization regarding its products, services, or the organization’s procedures, where either an explicit or implicit response or resolution is expected.

Suggestion: Message in writing from a third-party or internal customer, or from other interested parties regarding potential improvement of the organizations products or services or the organization’s procedures.

Accolade: Spontaneous documented expression from a third-party or internal customer, or from other interested parties, with the intention of highlighting the quality of a specific product or service rendered by the organization or one of its collaborators.

For more information, please contact us at: documentosance@ance.org.mx

For APPEALS against a resolution made by ANCE regarding Product Certification, System Certification, Verification Units, and Validating Verifying Organization services, please contact us at documentosance@ance.org.mx to receive information about the applicable procedures.